the family and specialist practice since 2003 . . .
the family and specialist practice since 2003 . . .
Dentata Charta Policy on Violence and Aggression
Purpose
This policy aims to safeguard all individuals working within our practice from potential harm arising from violent or aggressive behavior. It also ensures that we meet our obligation to provide a secure and safe working environment.Philosophy
We maintain a zero-tolerance stance towards any form of violence, regardless of the motive or context.Responsibilities
Every team member is responsible for ensuring their own safety and that of others by acting responsibly and considering how their actions or inactions might impact others in the workplace.Scope
This policy applies to all individuals associated with the practice, including self-employed contractors (e.g., associates), temporary and casual workers.Oversight
The implementation and enforcement of this policy fall under the purview of Lavinia Swann-Auger, Practice Manager.Definition
For the purposes of this policy, violence and aggression are defined as:Physical assaults, whether actual or threatened
Psychological abuse
Verbal abuse, including shouting, swearing, and hostile gestures
Threats directed at practice personnel within the workplace
Workplace Definition
The term "workplace" encompasses practice premises and any other locations where work duties are performed. This also includes travel to and from the workplace.Policy Compliance
To ensure adherence to this policy, we will:Conduct regular risk assessments
Secure practice premises
Install and weekly check a panic button at the reception desk
Provide ongoing training in managing difficult or aggressive patients
Offer training on handling physical assaults
Cover taxi costs for staff required to remain on-site after 9 pm, when necessary
Equip staff visiting patients at home with personal alarms
Implement an efficient appointment system to reduce delays and stress in the reception area
Establish a protocol for out-of-hours emergencies, including call logging
Incident Reporting
All incidents, regardless of severity, must be reported immediately to Lavinia Swann-Auger, Practice Manager, and documented using the appropriate forms. In cases of actual or threatened violence, the police will be notified. Injuries must be recorded in the accident book.Support and Assistance
We are committed to providing support, assistance, and counseling to any team member who experiences violence or aggression in the course of their work. Where appropriate, discretionary paid sick leave may be granted.Policy Review
This policy will be reviewed and updated regularly to ensure its continued effectiveness and relevance.
Dentata Charta Policy on Violence and Aggression
Purpose
This policy aims to safeguard all individuals working within our practice from potential harm arising from violent or aggressive behavior. It also ensures that we meet our obligation to provide a secure and safe working environment.Philosophy
We maintain a zero-tolerance stance towards any form of violence, regardless of the motive or context.Responsibilities
Every team member is responsible for ensuring their own safety and that of others by acting responsibly and considering how their actions or inactions might impact others in the workplace.Scope
This policy applies to all individuals associated with the practice, including self-employed contractors (e.g., associates), temporary and casual workers.Oversight
The implementation and enforcement of this policy fall under the purview of Lavinia Swann-Auger, Practice Manager.Definition
For the purposes of this policy, violence and aggression are defined as:Physical assaults, whether actual or threatened
Psychological abuse
Verbal abuse, including shouting, swearing, and hostile gestures
Threats directed at practice personnel within the workplace
Workplace Definition
The term "workplace" encompasses practice premises and any other locations where work duties are performed. This also includes travel to and from the workplace.Policy Compliance
To ensure adherence to this policy, we will:Conduct regular risk assessments
Secure practice premises
Install and weekly check a panic button at the reception desk
Provide ongoing training in managing difficult or aggressive patients
Offer training on handling physical assaults
Cover taxi costs for staff required to remain on-site after 9 pm, when necessary
Equip staff visiting patients at home with personal alarms
Implement an efficient appointment system to reduce delays and stress in the reception area
Establish a protocol for out-of-hours emergencies, including call logging
Incident Reporting
All incidents, regardless of severity, must be reported immediately to Lavinia Swann-Auger, Practice Manager, and documented using the appropriate forms. In cases of actual or threatened violence, the police will be notified. Injuries must be recorded in the accident book.Support and Assistance
We are committed to providing support, assistance, and counseling to any team member who experiences violence or aggression in the course of their work. Where appropriate, discretionary paid sick leave may be granted.Policy Review
This policy will be reviewed and updated regularly to ensure its continued effectiveness and relevance.
Dentata Charta Policy on Violence and Aggression
Purpose
This policy aims to safeguard all individuals working within our practice from potential harm arising from violent or aggressive behavior. It also ensures that we meet our obligation to provide a secure and safe working environment.Philosophy
We maintain a zero-tolerance stance towards any form of violence, regardless of the motive or context.Responsibilities
Every team member is responsible for ensuring their own safety and that of others by acting responsibly and considering how their actions or inactions might impact others in the workplace.Scope
This policy applies to all individuals associated with the practice, including self-employed contractors (e.g., associates), temporary and casual workers.Oversight
The implementation and enforcement of this policy fall under the purview of Lavinia Swann-Auger, Practice Manager.Definition
For the purposes of this policy, violence and aggression are defined as:Physical assaults, whether actual or threatened
Psychological abuse
Verbal abuse, including shouting, swearing, and hostile gestures
Threats directed at practice personnel within the workplace
Workplace Definition
The term "workplace" encompasses practice premises and any other locations where work duties are performed. This also includes travel to and from the workplace.Policy Compliance
To ensure adherence to this policy, we will:Conduct regular risk assessments
Secure practice premises
Install and weekly check a panic button at the reception desk
Provide ongoing training in managing difficult or aggressive patients
Offer training on handling physical assaults
Cover taxi costs for staff required to remain on-site after 9 pm, when necessary
Equip staff visiting patients at home with personal alarms
Implement an efficient appointment system to reduce delays and stress in the reception area
Establish a protocol for out-of-hours emergencies, including call logging
Incident Reporting
All incidents, regardless of severity, must be reported immediately to Lavinia Swann-Auger, Practice Manager, and documented using the appropriate forms. In cases of actual or threatened violence, the police will be notified. Injuries must be recorded in the accident book.Support and Assistance
We are committed to providing support, assistance, and counseling to any team member who experiences violence or aggression in the course of their work. Where appropriate, discretionary paid sick leave may be granted.Policy Review
This policy will be reviewed and updated regularly to ensure its continued effectiveness and relevance.
the family and specialist practice since 2003 . . .